The second rep CLAIMED they sent one label with the new phone then later sent ANOTHER label for the return phone. When the first rep claimed m “it doesn’t show delivered” and that didn’t pan out, we were told by the SECOND rep that we used the WRONG return label to send our installment phone back (seriously). So tracking number shows delivered by Newgistics to AT&T nearly a month ago. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. Thanks!ĭealing with AT&T saying I didn’t return my old phone after I upgraded. Appreciate any help anyone could provide. Can anyone tell me what my recourse is if the tracking information remains a mystery? Also, does anyone know how long it usually takes for AT&T to get the phone once Newgistics has it? Or is Newgistics the company I am returning it to? Not sure how all of this works, but I used the label they provided, and I don't want to end up owing for the phone just because the return process is sketchy. I am worried that the phone will not make it to AT&T by Dec. I tried what I think is the Newgistics tracking number, and it was not found. I went to the Newgistics website and entered the USPS tracking number, and it gave the same update. Later it said that the package had been turned over to the vendor and that no further updates to tracking would be made by USPS. For some reason, the tracking information just updated today and showed that it was received by USPS. I used the prepaid label and packaged the phone up and sent it back through USPS on Dec. I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the 14 days. I waited a few days to give it to my daughter because it was going to be a Christmas present. Newgistics also offers a range of fulfillment services, including pick and pack, and knitting, a cutting-edge packaging application developed to generate high-touch kits for eCommerce retailers.Hi, I upgraded a line on my account with a trade-in option. Its state-of-the-art SmartLabel® technology offers a dynamic barcode system that customers can use to collate and manipulate their data in a CRM at the point-of-sale. Besides, Newgistics offers an advanced array of shipping and returns services. It is renowned for offering end-to-end services to organizations, such as Ncommerce, an intelligent commerce ecosystem, consulting services, hosting and managed services, and technology solutions for advanced eCommerce applications. Newgistics primarily provides services to direct marketers and eCommerce retailers. You can also contact Newgistics directly by mail at their Corporate Office Address: However, if you have any outstanding questions about the progress of a Newgistics package, you should get in touch with Newgistics directly using the contact details provided below: TrackTheParcel makes finding out the status of a package quick and easy. It has also expanded its presence by acquiring operators such as Tacit Knowledge, AtLast Fulfilment, and Cornerstone Shipping Solutions. Since its inception, Newgistics has evolved to offer a range of additional services including order fulfilment and digital commerce. Newgistics has developed its bespoke SmartLabel® technology, which makes the returns shipping process much more straightforward for online consumers. Established in 1999, it has evolved into a renowned logistics organization that specializes in managing shipping for online retailers. Newgistics operates out of Austin, Texas. In addition to enabling you to see the current location of your parcel, TrackTheParcel also gives you complete information about what stage it has reached in the end-to-end shipping process. Simply input the unique Newgistics parcel tracking number, and the system will access a real-time API connection to generate details of the current progress of your packages. TrackTheParcel allows you to quickly and easily check the status of your Newgistics parcels.
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